Terms & Conditions

PLEASE READ CAREFULLY PRIOR TO COMPLETING YOUR PURCHASE

Please note: Your credit card statement will say “Brazilian Bodies, LLC .” for purchases made through www.brazilianwaxandspabyclaudia.com

OUT OF STOCK ITEMS: When an item is “Out of Stock”, you will be able to place an order for that item, however it will not ship until it is back in stock. If your order contains items that are “In Stock” and “Out of Stock”, please note that your order will not ship until the “Out of Stock” items are back “In Stock”. This is to save everyone on shipping costs. If you want you may place two separate orders, one with “In Stock” items that will ship within 48 hours and one with “Out of Stock” items that will ship when they are back in stock.

SHIPPING & DELIVERY

Brazilian Wax And Spa By Claudia ships all orders via UPS (United Postal Service).  If you need an alternate method of shipping, please contact us for a quote at info@brazilianwaxandspabyclaudia.com Typical processing time is 2-4 business days . If paying via echeck, please allow 7-10 days for the check to clear, before your order is shipped.

For orders placed during the holidays allow additional time for delivery.

Once your order has been shipped, your shipping notification and tracking information will be sent to you via the email provided on your order. If you do not receive your shipping notification, check your junk mail to be sure it hasn’t been discarded.

Please be sure to enter your correct shipping address. Any orders returned undeliverable due to incorrect shipping address will be re-shipped at purchaser/customers expense.

SALES TAX

Brazilian Wax and Spa By claudia charges applicable California sales tax of 8%, for merchandise ordered on this Web site and shipped to a California address.

RETURNS AND EXCHANGES

Products – (Wax, waxing products and, Skin care:

Returns of unopened & unused products are accepted for store credit ONLY. All requests for returns, must be pre-approved. Return postage is paid at buyers expense and package must be received in good condition (packing materials must be used to preserve product).  If items are not received in good condition to be re-sold, credit will not apply.  Requests for returns must be MADE WITHIN 14 DAYS (two weeks) of receipt of product.

Damaged merchandise:

*INSURANCE FOR PACKAGES: If you receive products damaged due to shipping, you may submit a claim for up to $50, directly to UPS by filling out an online claim form found at https://www.ups.com

Product replacement requests for damaged merchandise must be made within 14 days (two weeks) of receipt of order. All requests must be accompanied by a photo of the damaged merchandise, sent to info@brazilianwaxandspabyclaudia.com.